Pathwright - Investigating loading issues with Vimeo videos embedded via iFramely – Incident details

All systems operational

Investigating loading issues with Vimeo videos embedded via iFramely

Resolved
Operational
Started about 2 years agoLasted about 23 hours

Affected

Primary Service

Degraded performance from 5:50 PM to 4:31 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    If you still experience loading issues for any of your Vimeo videos embedded via Iframely, you can follow these steps to resolve: 1) Go to https://iframely.com/embed, 2) enter URL 3) see the results and then hit "REFRESH" button manually to invalidate that URL.

  • Monitoring
    UTC
    Monitoring

    We implemented a workaround and are currently monitoring the result. The root cause is still unknown but lies with a 3rd party service.

    The workaround enables learners to view Vimeo embedded videos, but those videos affected will still not load when editing.

  • Investigating
    UTC
    Investigating

    We're currently investigating loading issues with Vimeo videos embedded via iFramely. It appears that only some Vimeo videos embedded via iFramely are affected.