Error: Response not successful: Received status code 500 - Incident details - Pathwright - Status

Error: Response not successful: Received status code 500

Resolved

Major outage

Started about 1 year ago Lasted 27 minutes

Affected

Primary Service

API Server (GraphQL)

Updates

Resolved
May 02, 2023 at 3:22 PM
Resolved
May 02, 2023 at 3:22 PM
- Our developers identified the issue and deployed an effective solution at 11:22 AM EDT.
The source of the issue was a database overload. No saved data was affected.
Identified
May 02, 2023 at 2:49 PM
Identified
May 02, 2023 at 2:49 PM
On May 2nd, 2023, we were made aware of an issue affecting multiple Pathwright accounts, manifesting itself in a blocking error with the following message: "Response not successful: Received status code 500".
- This incident was discovered at approximately 10:49am EDT.