Pathwright - Some learning spaces are reporting server timeouts while loading path content. – Incident details

All systems operational

Some learning spaces are reporting server timeouts while loading path content.

Resolved
Degraded performance
Started 5 days agoLasted about 6 hours

Affected

Primary Service

Degraded performance from 1:30 PM to 3:47 PM, Operational from 2:23 PM to 3:47 PM, Degraded performance from 3:47 PM to 4:04 PM, Operational from 4:04 PM to 6:44 PM, Degraded performance from 6:44 PM to 7:46 PM

API Server (GraphQL)

Operational from 1:30 PM to 7:46 PM

Backend Server

Operational from 1:30 PM to 7:46 PM

Path App (iOS)

Operational from 1:30 PM to 7:46 PM

Updates
  • Resolved
    UTC
    Resolved

    We've narrowed down the cause of the issue to a feature deploy causing performance issues primarily with Blocks. We reverted the relevant update at 2:30pm EDT and no performance regressions have been indicated since.

    We apologize for any inconvenience.

  • Monitoring
    UTC
    Monitoring

    We're seeing some more reports of slow load time when accessing some path content. We'll keep you updated as we investigate.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating.