Pathwright - Issues accessing the Pathwright Platform – Incident details

All systems operational

Issues accessing the Pathwright Platform

Resolved
Major outage
Started 8 days agoLasted 28 minutes

Affected

Primary Service

Major outage from 1:52 AM to 2:09 AM, Operational from 2:09 AM to 2:20 AM

API Server (GraphQL)

Major outage from 1:52 AM to 2:09 AM, Operational from 2:09 AM to 2:20 AM

Backend Server

Major outage from 1:52 AM to 2:09 AM, Operational from 2:09 AM to 2:20 AM

Path App (iOS)

Major outage from 1:52 AM to 2:09 AM, Operational from 2:09 AM to 2:20 AM

Updates
  • Resolved
    UTC
    Resolved

    Database and platform performance has returned to normal. We apologize for any inconvenience.

  • Monitoring
    UTC
    Monitoring

    We discovered that our database began having performance issues due to a storage misconfiguration. We've since resolved the issue and are monitoring to ensure that the Pathwright Platform remains stable while the change propagates.

  • Identified
    UTC
    Identified

    We've identified the issue and are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently seeing errors being thrown when attempting to access the Pathwright Platform. We'll keep this page up to date as we investigate.